Operator tasks

The operator panel is at /admin. It manages active incidents and the list of monitored services.

Access

Visitors without a valid session are sent to akn ID and returned to the panel after signing in. Repeated redirection indicates an account that is not permitted to operate this page.

Select ← status to return to the public page.

Panel contents

Section	Contents
active incidents	Every open incident, each with a resolve control
create incident	A form for declaring a new incident
monitored urls	Every monitored service, each with a remove control
add url	A form for adding a service to monitoring

With no open incidents, the first section displays no active incidents.

Declaring an incident

1. Open /admin.
2. Enter the incident title in title. Required.
3. Enter the affected service in service. Required.
4. Enter the affected address in url. Optional.
5. Enter the detail in description. Optional.
6. Select create incident.

The message Incident created appears for three seconds and the active list reloads. Visitors see the incident the next time they load the status page.

Write the title in the form visitors already see: the service name followed by the severity, such as Letters Extended Outage.

Enter the service name exactly as it appears on the status page. The name is displayed as typed.

Updating an incident

Change	Availability
Correct the title, description, or address	Not available
Change the status badge between investigating and monitoring	Not available
Set or change an expected resolution time	Not available
Resolve the incident	Available

An incident cannot be edited once created.

Resolving an incident

1. Locate the incident under active incidents.
2. Select resolve on its row.

The message Resolved appears and the entry leaves the active list. No confirmation is requested and the action cannot be reversed from the panel.

Adding a monitored service

1. Enter the name to display in name. Required.
2. Enter the address to check in url. Required.
3. Select add url.

The message Added with the name appears and the list reloads. The service is checked from the next scheduled run. Its card shows a grey history bar and --% until results accumulate.

Removing a monitored service

1. Locate the service under monitored urls.
2. Select remove on its row.
3. Confirm the prompt Remove followed by the service name.

The card stops appearing on the status page from the next page load. Recorded history for that service is retained but no longer displayed.

Operating cautions

Caution	Detail
Resolution is immediate	There is no confirmation prompt and no undo
Incidents cannot be edited	Check the title and description before creating
A declared incident may not persist	Incident records are rebuilt from recorded check history. An entry with no matching recorded failures may be replaced
Names are free text	A service name that does not match the status page leaves visitors unable to connect the incident to a service
Removal keeps history	Past incidents for a removed service remain listed and show Unknown URL
Renaming is not available	Removing and adding under a new name starts a new history and empties the bar
Actions run one at a time	Controls are disabled while an action is in progress. Wait for the confirmation rather than selecting again
Confirmations are brief	Messages clear after three seconds. Errors appear in red beside the heading
No sign-out control	Close the tab to leave the panel

Related

• Incidents covers how declared and automatic incidents are displayed.
• Reading the page covers the monitored services list.
• Diagnostics covers conditions encountered in the panel.