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Diagnostics

Observed conditions and their resolutions.

Loading the page​

ConditionCauseResolution
Loading status information... remains on screenRecorded results are still being readWait, then reload
No service cards appear and only the incident section is shownThe list of monitored services could not be readReload. Change network or browser if it persists
Browser tab is titled CheckmateThe page carries a leftover titleNone required. The page is aknStatus
The page jumps to the incident section on loadAn active incident exists. The page scrolls there automaticallyScroll back up
States look older than expectedThe page reads results once, when it loadsReload

Service states​

ConditionCauseResolution
Dot is grey and labelled No Data AvailableNo check has been recorded for the current dayRead the history bar for the preceding days
Card shows a grey bar and --%No results are retained for that service, or it was added recentlyWait for checks to accumulate
Service is red but the address opens normallyThe service answered again after the last recorded checkReload later, or use the service directly
Service is green but a feature inside it failsOnly reachability of the published address is checkedReport the fault to the site operator
A service you expect is absent from the pageIt is not monitored, or an operator removed itAsk the site operator to add it
A segment is orange for a day that seemed normalSome checks failed that day. At least 30 per cent succeededNone available. Day states are not itemised

Uptime figure​

ConditionCauseResolution
Figure disagrees with the 30 day history barThe figure counts every retained check, covering a longer period than 30 daysRead the bar for the recent picture
Figure reads 100 per cent despite a remembered outageThe interruption fell between two recorded checks, or predates the retained historyNone available
Figure reads --%The recorded results for that service could not be readReload

Incidents​

ConditionCauseResolution
Both incident sections read None recordedIncident data could not be loaded. Loaded sections read All systems operational and No past incidentsReload
A service is red but no incident is listedFewer than two consecutive failed checks have been recordedCheck again after the next recorded check
An incident remains active after the service recoveredAn incident stays active until its most recent failure is more than two hours oldWait for the next update
The expected resolution time has passedThe time is a fixed placeholder set 24 hours after the incident was raisedDisregard the figure
An incident names a service that has no cardThe service is no longer monitored. Its past incidents remain listedNone required
An incident shows Unknown URLThe affected service is no longer monitoredNone required
A brief outage never produced an incidentTwo consecutive failed checks are requiredNone available

Operator panel​

ConditionCauseResolution
/admin returns to sign-in repeatedlyThe account is not permitted to operate this pageRequest access from the site operator
A red message appears after selecting a controlThe action was rejectedCheck the values entered and try again
Controls do nothing when selectedAn action is in progress and controls are disabledWait for the confirmation message
create incident has no effecttitle or service is emptyComplete both fields
A created incident is absent from the public pageThe public page reads incidents when it loadsReload the public page
A created incident disappeared laterIncident records are rebuilt from recorded check historyDeclare it again if it is still required
A removed service still shows a cardThe public page was loaded before the removalReload the public page
An incident carries the wrong wordingIncidents cannot be edited after creationResolve it and declare a replacement

Escalation​

Conditions not resolved by the above should be reported to the site operator. Include the service name, the state shown, and the time the condition occurred.