Diagnostics

Observed conditions and their resolutions.

Loading the page

Condition	Cause	Resolution
`Loading status information...` remains on screen	Recorded results are still being read	Wait, then reload
No service cards appear and only the incident section is shown	The list of monitored services could not be read	Reload. Change network or browser if it persists
Browser tab is titled `Checkmate`	The page carries a leftover title	None required. The page is aknStatus
The page jumps to the incident section on load	An active incident exists. The page scrolls there automatically	Scroll back up
States look older than expected	The page reads results once, when it loads	Reload

Service states

Condition	Cause	Resolution
Dot is grey and labelled `No Data Available`	No check has been recorded for the current day	Read the history bar for the preceding days
Card shows a grey bar and `--%`	No results are retained for that service, or it was added recently	Wait for checks to accumulate
Service is red but the address opens normally	The service answered again after the last recorded check	Reload later, or use the service directly
Service is green but a feature inside it fails	Only reachability of the published address is checked	Report the fault to the site operator
A service you expect is absent from the page	It is not monitored, or an operator removed it	Ask the site operator to add it
A segment is orange for a day that seemed normal	Some checks failed that day. At least 30 per cent succeeded	None available. Day states are not itemised

Uptime figure

Condition	Cause	Resolution
Figure disagrees with the 30 day history bar	The figure counts every retained check, covering a longer period than 30 days	Read the bar for the recent picture
Figure reads 100 per cent despite a remembered outage	The interruption fell between two recorded checks, or predates the retained history	None available
Figure reads `--%`	The recorded results for that service could not be read	Reload

Incidents

Condition	Cause	Resolution
Both incident sections read `None recorded`	Incident data could not be loaded. Loaded sections read `All systems operational` and `No past incidents`	Reload
A service is red but no incident is listed	Fewer than two consecutive failed checks have been recorded	Check again after the next recorded check
An incident remains active after the service recovered	An incident stays active until its most recent failure is more than two hours old	Wait for the next update
The expected resolution time has passed	The time is a fixed placeholder set 24 hours after the incident was raised	Disregard the figure
An incident names a service that has no card	The service is no longer monitored. Its past incidents remain listed	None required
An incident shows `Unknown URL`	The affected service is no longer monitored	None required
A brief outage never produced an incident	Two consecutive failed checks are required	None available

Operator panel

Condition	Cause	Resolution
`/admin` returns to sign-in repeatedly	The account is not permitted to operate this page	Request access from the site operator
A red message appears after selecting a control	The action was rejected	Check the values entered and try again
Controls do nothing when selected	An action is in progress and controls are disabled	Wait for the confirmation message
create incident has no effect	title or service is empty	Complete both fields
A created incident is absent from the public page	The public page reads incidents when it loads	Reload the public page
A created incident disappeared later	Incident records are rebuilt from recorded check history	Declare it again if it is still required
A removed service still shows a card	The public page was loaded before the removal	Reload the public page
An incident carries the wrong wording	Incidents cannot be edited after creation	Resolve it and declare a replacement

Escalation

Conditions not resolved by the above should be reported to the site operator. Include the service name, the state shown, and the time the condition occurred.