Using the app
The map works without an account. Nothing in this page requires signing in.
The map
Section titled “The map”Opening the app draws every docking station in London immediately. The station list is bundled with the app, so the map does not wait for the network. Live counts arrive a moment later.
| Circle | Meaning |
|---|---|
| Green | Standard bikes are available |
| Blue | Only e-bikes are left |
| Grey | No bikes, or the count has not arrived yet |
| Ring around the circle | How full the docking station is |
Zooming out replaces the circles with small dots. Names appear beneath the circles once the map is zoomed in far enough.
Finding where you are
Section titled “Finding where you are”- Allow location access when the app asks.
- Select the location button above the bottom panel.
| State of the button | Meaning |
|---|---|
| Filled | The map is following your location |
| Not filled | The map has been moved since you last centred it |
Moving the map at all, by any amount, stops it following you. Select the button again to resume.
The map centres your location within the part of the map you can actually see, not behind the bottom panel.
A shaded beam spreads from your location dot in the direction the phone is facing. It disappears when the compass reading is unreliable, for example next to strong magnets or before the compass has calibrated. It is not a problem with the app.
The bottom panel
Section titled “The bottom panel”The panel lists the docking stations in view, nearest first. It has three heights. Drag the handle to change it.
| Height | Shows |
|---|---|
| Collapsed | The heading and one or two docking stations |
| Middle | Roughly five docking stations |
| Expanded | The full list |
The list updates once the map stops moving. Selecting a docking station on the map brings its entry to the top of the list.
Reading an entry
Section titled “Reading an entry”| Line | Contents |
|---|---|
| First | The docking station name |
| Second | The wider area the station sits in |
| Third | Distance, bikes available with e-bikes marked separately, and spaces free |
Searching
Section titled “Searching”- Select the search field at the top of the panel.
- Type any part of a docking station name.
The panel expands to full height when the search field is selected.
Pinning and hiding
Section titled “Pinning and hiding”Swipe an entry in the list.
| Swipe action | Colour | Effect |
|---|---|---|
| Pin | Gold | The docking station is kept in Settings under Pinned docks |
| Hide | Grey | The docking station stops appearing in the list |
Pinned docking stations are listed in Settings, where they can also be unpinned.
Journeys
Section titled “Journeys”The Journeys tab lists past rides and totals for a signed-in account. It is read from a cached copy, so it opens without waiting. Pull down to refresh.
What the app will not do
Section titled “What the app will not do”| Task | Where it happens instead |
|---|---|
| Create an account | The operator’s website |
| Buy or renew an access period | The operator’s website |
| Change a payment card | The operator’s website |
| Delete an account | The operator’s website |
| Report a broken bike or dock | The operator’s own channels |
| Reserve a bike | Not offered by the scheme |
Settings holds a Manage account & payment link that opens the operator’s website inside the app.
Related
Section titled “Related”- Hiring a bike covers what happens after you select Hire.
- Diagnostics covers conditions encountered while using the map.