Support

Support for the Dockside iPhone app.


Publisher	akn Systems Ltd
Contact	kabir.a@akn.me.uk
Response time	None published
Channel	Email only. No phone number or postal address is published

Before writing

Diagnostics lists the conditions reported most often, with resolutions. Most reports match an entry there.

Subject	Handled
The app crashing, freezing, or drawing incorrectly	Yes
A docking station missing from the map	Yes
A count or distance that looks wrong in the app	Yes
A question about Your information	Yes
Signing in failing when the same details work on the operator’s website	Yes

akn does not operate the cycle hire scheme and has no access to any account in it.

Subject	Where to raise it
A charge on your card	The scheme operator
Buying, renewing, or refunding an access period	The scheme operator
A broken bike or docking point	The scheme operator
A release code that will not release a bike	The scheme operator
Your name, address, mobile number, or payment card	The scheme operator
Closing your cycle hire account	The scheme operator

Include the following.

Item	Reason
What you did, in order	Lets the fault be reproduced
What you expected, and what happened	Separates a fault from intended behaviour
The docking station name, if one is involved	Identifies the record
Your iPhone model and iOS version	Narrows the cause
The app version, from the App Store listing	Confirms whether it is already fixed
A screenshot	Faster than a description

Do not include your cycle hire password. It is never needed and akn will never ask for it.