Diagnostics

Observed conditions and their resolutions.

Applying for tutoring

Condition	Cause	Resolution
Submit has no effect	The form's verification step did not complete	Reload the page and submit again. Email [email protected] if it persists
The form submitted but no reply arrives	Email was left blank. Only Name is required, so the form accepts a submission with no reply address	Email [email protected] with your details
A subject you want is not listed on the form	The form offers a fixed set of seven subjects	Describe the subject in Message. The service may not cover it
The FAQ lists fewer subjects than the form	The FAQ omits Italian and chemistry	Use the list on the form. It matches the site footer
You want to correct a submitted application	Submitted applications cannot be viewed, edited, or withdrawn	Send a correction by email. A second form submission arrives as a new application
You want to know whether the application was received	No status page, reference number, or acknowledgement is published	Email to ask
No reply after a long wait	No response time is stated by the service	Send a follow-up by email
Unsure whether you qualify	The home page and the FAQ describe eligibility differently	Ask by email before applying
Asked to prove eligibility	Basic background information may be requested to confirm eligibility	Supply it, or ask what is needed and why
Asked to pay	The service is free of charge and asks for no payment details	Do not pay. Report the request to [email protected]

Condition	Cause	Resolution
No way to book a session on the site	The site has no booking feature	Arrange sessions directly with your tutor
No way to join a session from the site	Sessions run on a separate video call	Use the joining details your tutor gives you
Video or audio fails during a session	A fault with your device or connection, or with the call	Contact the service. The site states support will help resolve it
Sessions run shorter or longer than expected	40 minutes is the standard length and is adjustable to individual needs	Agree the length with your tutor
You need to cancel or move a session	No cancellation form exists	Tell your tutor as soon as possible
You want a different tutor	Tutors are assigned by the service. Students do not select them	Email the service to explain what you need
No equipment for a session	Sessions require a device with an internet connection, a webcam, and a microphone	Contact the service before the session

Condition	Cause	Resolution
No volunteer application form	Volunteers use the general contact form on the home page	Apply through Get in Touch on the home page, or by email
You applied through the Apply page and heard nothing	That form is the student application and reaches a different destination	Reapply through the home page form
Unsure which checks apply to you	The site states background checks are carried out but does not name them	Ask the service before starting
You do not teach maths	Every tutor is expected to teach maths and to have a strong grounding in it	Confirm with the service whether a subject-only role exists

Condition	Cause	Resolution
Two different contact addresses appear on the site	The privacy notice and the footer give different addresses	Use `[email protected]` from the footer
You cannot find how long your data is kept	The privacy notice does not state a retention period	Ask the service directly
No option to decline cookies	No cookie banner is presented	Manage cookies in your browser settings
You do not want your details used publicly	Public use is listed as a possible disclosure	State your objection in writing to the service
A privacy request goes unanswered	The service has one calendar month to respond	Complain to the service, then to the Information Commissioner's Office

Report anything not resolved above to [email protected]. Include the page address, the browser used, and the time the condition occurred.

Report a concern about a young person's safety to the service immediately, and to the police or local authority where the concern is urgent.