Terms and privacy
Both documents are linked from the footer of every page as Privacy Policy and Terms of Service. This page summarises what they mean for a person using the service. The documents themselves are the binding versions.
The privacy notice was last updated on 11 July 2024.
What you agree to by using the site
| Term | Effect on you |
|---|---|
| Acceptance | Using the site counts as accepting the terms. There is no button to click and no record of your acceptance is shown to you |
| Cookies | Using the site counts as agreeing to cookies. No cookie banner is presented and no way to decline is offered |
| Site content | You may read the site for personal use. You may not republish, copy, redistribute, sell, rent, or sub-licence its material |
| Framing | You may not display the site inside a frame on another site |
| Linking | Government bodies, search engines, news organisations, and directories may link to the site without asking. Other organisations must request permission and are told to allow two to three weeks for an answer |
| Logo | Using the service's logo or artwork to link to the site requires a separate licence |
| Accuracy | The service gives no warranty that the site is correct, complete, current, or available |
| Liability | While the service is provided free of charge, the service accepts no liability for loss or damage. Liability for death, personal injury, and fraud is not excluded |
| Governing law | The terms name the law of the Netherlands |
| Changes | The terms can be amended at any time. No notification is promised |
The terms also cover user comments posted to the site. The site publishes no comment feature, so these clauses have nothing to apply to at present.
What information is collected
Information comes from you directly. The site collects nothing from third parties.
| Purpose | Information collected |
|---|---|
| Providing tutoring | Names and contact details, account history, records of meetings and decisions |
| Running your record with the service | Names and contact details, registration details, information used for security |
| Preventing misuse and defending against legal action | Names and contact details |
| Service updates, such as telling you a lesson is cancelled | Names and contact details, marketing preferences, how you moved through the site, records of consent |
| Research into the service's reach | How you moved through the site |
| Recruiting volunteers | Contact details, including address, telephone number, and personal email address |
The legal grounds given are consent, legitimate interest, and, for defending against legal action, contract.
Who your information goes to
| Recipient | Reason |
|---|---|
| akn | Runs the website and email for the service. Named as a joint controller and a processor |
| An external form service | Stores what you send through the forms. Named in the privacy notice as a joint controller and a processor |
| Organisations involved in safeguarding | Where the service needs to share information to protect someone |
| Regulators and legally required recipients | Where the service is obliged to share |
| Emergency services | Where necessary |
| Public channels, including the website and social media | Where the service considers it appropriate |
The last row means information you provide may be published. Say so explicitly in your message if you do not want your details used publicly.
Information may be sent outside the United Kingdom by these recipients.
How long it is kept
The privacy notice does not state a retention period. The section is incomplete in the published document.
Ask [email protected] directly if you need to know how long your information will be held.
Your rights
| Right | What you can ask for |
|---|---|
| Access | A copy of the personal data held about you |
| Rectification | Correction of data you believe is wrong, or completion of data you believe is missing |
| Erasure | Deletion of your data, in certain circumstances |
| Restriction | A limit on how your data is used, in certain circumstances |
| Objection | That processing of your data stops, in certain circumstances |
| Portability | Your data transferred to you or to another organisation, in certain circumstances |
| Withdrawal of consent | That consent you previously gave is withdrawn, where consent was the basis used |
Requests are normally free. The service has one calendar month to respond.
Making a request or a complaint
- Email the service. The footer of the site gives [email protected].
- State whether you are exercising a right or making a complaint, and which.
- If the answer does not satisfy you, complain to the Information Commissioner's Office.
The privacy notice gives the contact address as
[email protected], without thes. The site footer gives[email protected]. Use the footer address, and copy the other if you get no reply.
The Information Commissioner's Office can be reached on 0303 123 1113 or at https://ico.org.uk/make-a-complaint.
Related
- For students and parents covers what the application form asks for.
- For volunteer tutors covers what happens to a volunteer application.
- Diagnostics covers conditions and resolutions.